Frequently Asked Questions

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After twenty four (24) hours of scheduling. Your account representative will be in communication throughout the process. Immediate orders, within twenty four (24) hour window, will be considered EMERGENCY SERVICE (fee will vary).

Illegal dumping is the disposal of trash generated at one location and disposed of at another location without legal permission. This includes dumping yard waste, appliances, tires and other garbage in alleys, dumpsters, vacant lots and open desert locations.

If you witness illegal dumping in progress, call your local authorities.

If you have our services and illegal dumping is occurring at your site, below are some suggestions for preventative measures:

• Add a lock to your dumpster, please contact us for pricing and availability
• Put up "No Dumping" and "No Trespassing" signs
• Install security cameras
• Relocate if current placement permits locking of area
• Call and report to the local authorities

Depending on where you're located and what size dumpster you need, the specific guidelines and list of unacceptable materials may vary.

Here are some general guidelines of items that are NOT allowed:

• Aerosol cans
• All liquids
• Animals
• Antifreeze
• Appliances
• Asbestos
• Barrels
• Batteries
• Chemical products
• Computers
• Contaminated oils (mixed with solvents, gasoline, etc.)
• Dirt (except clean soil in separate 10 to 20 yard dumpsters)
• Fluorescent tubes
• Hazardous waste
• Herbicides and pesticides
• Industrial waste
• Lubricating/hydraulic oil
• Medical waste
• Microwaves
• Monitors
• Motor oil
• Oil filters
• Other flammable liquids
• Paint (except dried latex paint cans, no liquids)
• Petroleum-contaminated soil/lead paint chips
• Propane tanks
• Radioactive material
• Railroad ties
• Solvents
• Televisions
• Tires
• Transmission oil

An overloaded container happens when your trash or recycling materials exceed the top of the bin, prevent the lid from closing easily, or cover the ground around the container. It also applies when extra debris is found on top of a closed container lid. Overages may lead to an incomplete service or an additional charge to your account. 

Costs will vary based on location, disposal material, the size of the dumpster you select and the duration of time you need your dumpster on site. You will receive detailed invoice via email.

Not all locations need a permit, but some Homeowner Associations, Improvement Districts, and Municipalities may require permitting. Be sure to check with your local governing authorities.

Be ready to provide the size of your dumpster and expected placement and duration. They may also ask the time of day you will be filling, to see if you are working past any prescribed noise ordinance hours. The municipality may ask about your plans to keep the debris area secure and clean. 

It is a fee for not being able to perform scheduled service upon arrival. If driver waits longer than fifteen (15) minutes, you will be charged this fee, and your service will be rescheduled.  Avoid this by rescheduling up to one (1) hour prior to service.

You will be charged an hourly rate based on the time of day and location.